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  • Home > Instruction

    Unable to Clear Paper Jam or Non-Existing Jam Causes

    Date: 2014-09-02

    If you are unable to clear a paper jam that is badly jammed by all means call your local service tech. I have seen more machines damaged from clients trying to remove paper jams with screw drivers, hair pins, coat hangers, etc. The net result of this is generally damaging the most expensive parts of the machine the drum or the fuser rollers.
    If you are fairly sure that you removed all of the paper from the paper jam area(s) and the machines still reads a jam ("Non-Existing Jam") do the following, 1. Make sure you reset the machine most machines generally have a reset button. 2. Unplug the machine for 30 seconds then plug in, turn power on. 3. Reset as usual. If this does not work cal your local service tech you probably have a faulty or hung-up paper sensor switch.
    Very Important... When removing a paper jam always avoid tearing and never leave any paper residue in machine. Any remaining residue may result in continual jamming or a non-existing jam / service call.


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